Mari888 Privacy Policy – Your Personal Data Protection

1Introduction

Welcome to the mari888 Privacy Policy. This document outlines our commitment to protecting the personal information you share with us when using our online entertainment platform at mari888.best.

Mari888 takes our responsibilities as a data controller seriously. We understand that your trust is the foundation of the relationship we build with every member. We are therefore committed to ensuring your personal information is handled transparently, securely, and with complete integrity at all times.

This policy applies to all users who access the mari888.best website, including registered members, site visitors, and anyone who interacts with our platform on any device — desktop, smartphone, or tablet.

2Types of Personal Data We Collect

Mari888 collects your personal information through several different methods depending on how you interact with our platform. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. The principle of data minimisation is at the core of our privacy approach.

3How We Use Your Data

The personal data we collect is used solely for legitimate and transparent purposes. Mari888 processes your information on a solid legal basis, including contract performance, legitimate interests, and compliance with legal obligations.

Below are the primary purposes for which your data is used:

• Account Management: To create, verify, and maintain your member account, including the KYC process required before your first withdrawal.
• Transaction Processing: To process deposits via DuitNow, FPX, TnG, GrabPay, and Boost, and to securely manage fund withdrawals to your account.
• Platform Security: To detect and prevent fraud, multi-accounting, money laundering, and any activity that violates our Terms and Conditions.
• Service Communications: To send important notifications related to your account, security updates, transaction confirmations, and customer support responses.
• Marketing Communications: To inform you about the latest promotions and special offers — but only if you have consented to receive such communications.
• Platform Improvements: To analyse usage patterns in order to improve the gaming experience, platform speed, and variety of games offered.
• Legal Compliance: To comply with applicable legal and regulatory requirements, including requests from relevant authorities in accordance with established procedures.

Mari888 will not use your data for any purpose not stated above without first obtaining your explicit consent.

4Data Sharing & Disclosure

Mari888 understands that your privacy is a trust that must not be taken lightly. We do not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing may occur:

• Trusted Service Providers: Technical partners such as game software providers, payment gateways, and identity verification services that help us operate the platform. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: Where required by a court order, regulatory authority directive, or applicable laws in Malaysia — and only to the extent mandated by such laws.
• Legitimate Interest Protection: In cases of suspected fraud, money laundering, or serious security threats where disclosure is necessary to protect the rights, property, or safety of mari888 and its members.
• Business Transfer: In the event of a merger, acquisition, or asset sale, member data may be transferred to the succeeding entity — with appropriate notice provided to affected members.

5Cookies & Tracking Technologies

Mari888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are essential for the website's operation.
• Performance Cookies: Collecting information on how the website is used to help us understand which pages are most popular and how users navigate the platform.
• Functional Cookies: Saving your preferences such as language, screen size, and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Used to analyse website traffic and usage patterns in aggregate for the purpose of continuously improving our platform.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the mari888 platform.

6Data Security & Protection Measures

The security of your personal data is mari888's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• End-to-End Encryption: All data in transit is protected by TLS 1.3 protocol and 256-bit SSL encryption — the highest industry standard for online data security.
• Two-Factor Authentication (2FA): Members are encouraged to activate 2FA to add an extra layer of security to their account, protecting against unauthorised access even if their password is compromised.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify suspicious activity and respond promptly to any potential security threats.
• Internal Access Controls: Access to members' personal data is restricted to staff who require the information to perform their duties, with all access logged and strictly monitored.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited.

7Your Rights Over Personal Data

As a mari888 member and in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via Live Chat or email. We will process your request within 30 business days.

8Data Retention Period

Mari888 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and used to provide you with uninterrupted service.
• Financial Transaction Records: Retained for a minimum of 7 years after each transaction, in line with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account closure or after the date of the last transaction, whichever is later.
• Security Logs: Retained for 2 years to facilitate security incident investigations if required.
• Communication Data: Customer support conversation records are retained for 3 years for quality control and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered.

9Third-Party Links & Services

The mari888 platform is integrated with several trusted third-party services to deliver a better experience for our members. These include game providers, payment gateways, and customer support services.

It is important for you to understand that:

• Each third-party provider has its own privacy policy governing how they handle data.
• Mari888 selects partners who meet high data protection standards and binds them to strict data processing agreements.
• We are not responsible for the privacy practices of third-party services that are outside our direct control.
• Any external links from the mari888 platform are the responsibility of the respective website provider — please review their privacy policies separately.

10Changes to the Privacy Policy

Mari888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notification on the platform when you log in.
• Sending an email to all registered members to inform them of important changes.

We encourage you to review this Privacy Policy periodically. Your continued use of the mari888 platform after changes take effect will be considered your acceptance of the updated terms.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, we welcome you to reach out through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response — available directly on the mari888.best platform at all times.
• Privacy Email: [email protected] — specifically for privacy and personal data protection enquiries.
• General Support Email: [email protected] — for general enquiries related to your account and services.

We are committed to responding to all privacy-related inquiries within 5 working days. For formal complaints requiring in-depth investigation, the resolution period is within 30 working days in accordance with Malaysia's PDPA requirements.